At comel33, we take every piece of information you entrust to us seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data while you use our gaming platform.
We believe your trust is our most valuable asset. That is why we invest in the best data protection systems to ensure your information remains secure at all times.
All data transmitted between your device and comel33's servers is protected using 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia.
Comel33 has never and will never sell, rent, or disclose your personal information to any external party for commercial purposes without your consent.
You have the right to access, correct, or request deletion of your personal data at any time through our customer support centre, which operates 24 hours a day.
Your data is stored in server infrastructure protected by multi-layered firewalls, real-time threat monitoring, and daily automatic backups.
Comel33 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your privacy rights are protected under local law.
We clearly explain what cookies we use and for what purpose. You can manage your cookie preferences through your browser settings at any time.
Welcome to comel33, an online gaming platform trusted by hundreds of thousands of members across Malaysia. This Privacy Policy has been drafted to give you full clarity on how we handle the personal information you provide when registering, using our services, or interacting with our platform.
By using the comel33 website or mobile app, you agree that your information will be processed in accordance with the terms set out in this document. We encourage you to read this policy carefully so you understand your rights and how we protect your privacy.
Comel33 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices in data management. We continuously update this policy in line with technological developments and relevant changes in legislation.
Important Note: This Privacy Policy applies to all comel33 services, including the website, mobile app, live chat customer support, and all our official communication channels.
To provide you with the best possible service, comel33 collects several categories of personal information. We only collect what is necessary to operate the platform safely and efficiently.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, Date of Birth | KYC Verification & Account Security |
| Contact | Email, Phone | Communication & Account Recovery |
| Finance | Bank Account Number | Deposit & Withdrawal Processing |
| Technical | IP, Session Logs | Security & Fraud Detection |
| Games | Betting History | Compliance & Responsible Gaming |
Every piece of information we collect is used for a clear and lawful purpose. comel33 does not use your data for purposes unrelated to platform operations without first obtaining your additional consent.
We use your game activity data solely for compliance and responsible gaming purposes — not to make decisions that are detrimental to you as a user.
Comel33 does not sell or rent your personal information to any third party for marketing purposes. However, there are limited situations where we may need to share your data with certain parties:
We work with third-party service providers acting as data processors on our behalf, including payment service providers such as FPX and e-wallets, identity verification service providers, and technical infrastructure providers. All partners are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.
We may disclose your information to government authorities or law enforcement bodies if required to do so by Malaysian law or a valid court order. In such situations, we will endeavour to notify you in advance unless prohibited by law.
The security of your information is our absolute priority. comel33 continuously invests in the latest technologies and procedures to ensure your data is protected from unauthorised access, loss, or breach.
Security Reminder: comel33 will never ask for your account password via email, SMS, or chat. Never share your password with anyone, including our support team.
Comel33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the comel33 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and comel33's internal policies, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Correct inaccurate or outdated data in your profile.
Request the deletion of your data under certain permitted circumstances.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format.
Restrict the processing of your data under certain circumstances.
Comel33 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After account closure, we may retain your data for an additional period to meet legal obligations, resolve disputes, or enforce our agreements.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standard procedures.
The comel33 platform may contain links to certain third-party websites or services. This Privacy Policy does not apply to those third-party websites. We encourage you to read the privacy policy of every website you visit. comel33 is not responsible for the privacy practices or content of third-party websites.
Payment providers such as FPX and e-wallets have their own privacy policies. Transactions processed through their platforms are subject to their respective terms and privacy policies.
Comel33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever we make significant changes, we will notify you via your registered email or an in-platform notification at least 7 days before the changes take effect.
The "Last Updated" date at the top of this document reflects the date of the latest version. We encourage you to review this page periodically to stay informed of how we protect your information. Continued use of the comel33 platform after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Team through the following channels:
We are committed to addressing every privacy inquiry seriously and providing a clear response within a reasonable timeframe. Your satisfaction and trust are our top priority.